Refund & Cancellation Policy
Last updated: 25 June 2026
Because our products are freshly baked, perishable, and often customised, our refund and cancellation rules differ slightly from non-food retail. This Policy explains when you can cancel, when a refund applies, and how to report an issue with your order.
1. Order Cancellations
| When you cancel | Refund / Outcome |
|---|---|
| More than 24 hours before the scheduled delivery/pickup slot | Full refund, or order rescheduled at no extra cost |
| Within 24 hours of a standard item (non-custom) | 50% refund — baking preparation may already be underway |
| Within 24 hours of a custom/design cake order | Non-refundable once design/production has started, as ingredients and decoration are prepared specifically for your order |
| After the order has been dispatched for delivery | Cannot be cancelled |
To cancel, message us on WhatsApp at +91 82697 92929 or email wohwalibakery@gmail.com with your order number, as early as possible.
2. Damaged, Incorrect, or Spoiled Orders
We take quality seriously. If your order arrives damaged, incorrect, or you have reason to believe it is spoiled or unsafe to consume:
- Contact us within 2 hours of delivery via WhatsApp or call, with a clear photo of the item as received and your order number.
- Do not consume the product if you suspect spoilage or contamination — please report it before eating any part of it.
- Valid claims will be resolved by one of: a free replacement, store credit, or a refund to your original payment method, at our discretion based on the nature of the issue.
- We are unable to accept claims raised after 2 hours of delivery, as freshness and condition cannot be verified retroactively for perishable goods.
3. Change of Mind
4. Delayed Delivery
- If we are responsible for a significant delay beyond the confirmed delivery window, you may request a partial refund of the delivery fee or a goodwill discount on a future order, at our discretion.
- We are not liable for delays caused by an incorrect address, recipient unavailability, traffic, weather, or other circumstances beyond our reasonable control; in such cases no refund applies.
5. Allergic Reactions & Undisclosed Allergies
Refunds or compensation related to allergic reactions can only be considered if you informed us in writing of the specific allergy or dietary restriction before placing the order. We are not liable for reactions arising from undisclosed allergies, as detailed in our Terms of Service.
6. How Refunds Are Processed
- Approved refunds are issued to the original payment method (UPI, card, or wallet) within 5–7 business days.
- Cash on Delivery refunds are processed via UPI transfer or bank transfer; we will request your payment details to complete this.
- Store credit, where offered, is valid for 6 months from the date of issue and can be used toward any future order.
7. Bulk, Wedding & Corporate Orders
Bulk orders (50+ units), wedding cakes, and corporate gifting orders typically require an advance deposit, which is non-refundable beyond 7 days before the event date due to ingredient procurement and production scheduling. Specific cancellation terms for such orders will be confirmed in writing at the time of booking and will take precedence over the general timelines above.
8. Contact for Refund Requests
Email: wohwalibakery@gmail.com
Please include your order number, date of order, and a brief description (with photos, if applicable) so we can resolve your request quickly.
9. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. The policy in force at the time you place an order governs that order.
Contact Us
Woh Wali Bakery
Sector C1, H.No.11, Treasure Fantasy Township, Rau Rangwasa Road, Indore – 453331, Madhya Pradesh
Phone: +91 82697 92929
Email: wohwalibakery@gmail.com