Privacy Policy

Last updated: 25 June 2026

Woh Wali Bakery ("we," "us," "our") respects your privacy. This Policy explains what personal data we collect when you visit wohwali.com, place an order via our website, WhatsApp, or phone, and how we use, store, and protect that data. By using our site or ordering from us, you agree to the practices described here.

1. Who We Are

Woh Wali Bakery is an eggless bakery based at Sector C1, H.No.11, Treasure Fantasy Township, Rau Rangwasa Road, Indore, Madhya Pradesh 453331, India. For any privacy-related query, contact us at wohwalibakery@gmail.com or +91 82697 92929.

2. Information We Collect

• Order details: name, delivery address, phone number, email, order contents, and special instructions (e.g. allergy notes, cake messages).
• Payment information: processed by our third-party payment gateway / UPI provider. We do not store your full card, UPI PIN, or bank credentials on our own servers.
• Communication data: messages you send us via WhatsApp, email, or our contact form, including the content of those messages.
• Technical data: IP address, browser type, device type, and pages visited, collected automatically through standard web analytics and cookies.
• Marketing preferences: if you opt in to receive offers or updates via WhatsApp, SMS, or email.

3. How We Use Your Information

• To process, prepare, and deliver your order.
• To communicate order confirmations, delivery updates, and respond to queries or complaints.
• To improve our menu, website, and customer experience.
• To send promotional offers or seasonal updates — only if you have opted in, and you may opt out at any time.
• To comply with applicable tax, accounting, and consumer-protection laws.

4. Legal Basis for Processing

We process your personal data on the basis of: (a) performance of a contract — fulfilling the order you place; (b) your consent — for marketing communications; (c) legitimate business interest — fraud prevention, service improvement; and (d) legal obligation — tax and accounting records.

5. Sharing of Information

We do not sell or rent your personal data to third parties. We may share limited data with:

• Payment processors (e.g. Razorpay, UPI apps) solely to complete your transaction.
• Delivery partners to whom we provide your name, phone number, and address solely to fulfil delivery.
• Service providers who help us operate our website, send communications, or analyse traffic, under confidentiality obligations.
• Authorities if required by law, court order, or to protect our legal rights.

6. Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can disable cookies in your browser settings; some site features may not function correctly without them.

7. Data Retention

We retain order and transaction records for as long as required by Indian tax and consumer-protection law (generally up to 8 years for financial records), and marketing data until you withdraw consent or request deletion.

8. Data Security

We use industry-standard measures — including SSL/TLS encryption on our website — to protect your data against unauthorised access, alteration, or disclosure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to our legal record-keeping obligations.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

10. Children's Privacy

Our services are intended for users 18 years and older, or for minors ordering with the consent and supervision of a parent or guardian. We do not knowingly collect personal data directly from children.

11. Third-Party Links

Our website may link to third-party platforms (Instagram, WhatsApp, Google Maps). We are not responsible for the privacy practices of those external sites — please review their own policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this Policy was last revised. Continued use of our website after changes constitutes acceptance of the revised Policy.